We are excited to unveil the Returns API, a tool ingeniously developed to collect data from online and offline return events. While this invaluable data doesn’t influence our algorithms just yet, it's a strategic move toward eventually refining and optimizing product rankings and varied interactions across the platform.

In the bustling world of e-commerce, meticulously collecting detailed return data is crucial. It’s not merely a strategy for offsetting financial impacts but a vital component poised to uplift and personalize customer experiences, ultimately enhancing user satisfaction and engagement in the future.

Feature Highlights

• Robust Return Data Aggregation: Seamlessly accumulate data from online and offline return events, ensuring a comprehensive dataset.
• Future-Ready Personalization and Ranking Enhancements: The return data is primed to be an influential component in our algorithms, poised to enhance personalization and product ranking during user interactions, once substantial data is accumulated. No manual intervention or configuration from you will be required.
• Versatility Across Use Cases: The API is thoughtfully tailored, allowing it to adeptly manage varied return events and data points across numerous use cases..

Feature Insights

• Online Returns: Record online return events.

  • Endpoint: POST https://ac.cnstrc.com/v2/behavioral_action/return
  • Parameters: items_returned, order_id, refund, etc.

• Offline Returns: Record offline returns (physical store) events.

  • Endpoint: POST https://ac.cnstrc.com/v1/offline_behavioral_actions
  • Parameters: ui (user ID), _dt (event timestamp), order_id, items_returned, etc.

Explore Further

Dive into our API documentation for comprehensive details on the Returns API. We're looking forward to sharing more updates and improvements with you in the near future. If you have any questions or require further assistance with this new feature, please feel free to reach out to your Customer Success Manager or contact us at support@constructor.io